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Employment Opportunities

Desktop Support Specialist / AV Technician

This is a part-time position: (17 hours a week)

Minimum Qualifications:

Strong working knowledge of installing, configuring, and troubleshooting personal computers in a managed Windows network environment; Working knowledge of Microsoft Active Directory computer, user, and group administration; Working knowledge of range of microphones; portable sound systems; video projection; flat screen displays; Windows™ and Apple™ operating systems; computer-based presentation programs, such as PowerPoint and Keynote; lighting equipment; staging equipment; safety procedures with regard to handling and storage of audiovisual equipment and electrical loads.

Under the general direction of the Information Technology Manager, the Desktop Support Specialist / AV Technician will provide oversight and assistance in planning, implementation, and maintenance of a broad range of services, including but not restricted to:

Provide in-house support services to Mechanics’ Institute employees and members:

  • install, configure, upgrade, and maintain desktops, laptops, networked printers, scanners, video cards, system boards, NICs, Wi-Fi cards, hubs, etc.
  • install, configure, upgrade, and maintain Windows operating systems: Windows 7
  • install, configure, upgrade, and maintain Windows PC applications: MS Office 2000/2003/2007, Norton Anti-virus, Adobe Creative Suite, etc.
  • install CAT 6 cabling; trace and activate network data ports on network switches
  • troubleshoot and resolve both hardware- and software-related PC problems, hard disk failures and replacements, hard disk data recovery, memory upgrades, system imaging, security updates and service packs
  • support, troubleshoot, maintain and keep supply inventory for all printers, copiers, and fax machines

Provide problem resolution for employees and members:

  • respond to telephone, email, or in-person requests for assistance in a courteous and timely manner
  • troubleshoot and resolve problems in priority established by supervisor
  • research issues and resolve technical problems
  • document, track, and monitor the problem to ensure a timely resolution
  • perform post-resolution follow-up to help requests; when required, escalate system problem to supervisor

Audiovisual Technician will be responsible for:

  • moving, setting up, taking down, operating, and adjusting a broad range of equipment including microphones, portable and installed sound systems, video cameras, displays and projectors, desktop and laptop computers, and other devices
  • exhibition related duties which include: installing/removing speakers, display monitors, & cabling in gallery spaces; installing projection and audio in screening room
  • returning and storing equipment in assigned locations
  • verifying that equipment is in good working order prior to each event
  • maintaining communications with event staff and performing related duties as required
  • ability to report to work on short notice and to work evening and weekend hours; maximum flexibility is required

How to apply:

Please send a cover letter and resume to ssehovic@milibrary.org.