Performance Indicators: Are We Providing Services and Programming Valued by Our Community?

This roundtable discussion will focus on performance indicators used by independent libraries. Judith Dwyer will begin the discussion using her institution, Berwick Mechanics' Institute and Free Library, as a case study.

Berwick operates a free lending library. We trust we are providing a service valued by the community, but the test will only come if we come under threat. Then the level of support will indicate our performance. What indicators are used by the Independent Libraries?


Judith Dwyer, Berwick Mechanics' Institute & Free Library