About the Mechanics’ Institute
The Mechanics’ Institute was founded in 1854 and is one of San Francisco’s enduring literary and cultural institutions. Described by the San Francisco Chronicle as a place where “tradition and progress meet”, the Mechanics’ Institute is a fantastic place to work and has nearly 5,000 members, serving individuals and families throughout the Bay Area, offering a magnificent library, the oldest chess club in the United States, and a full calendar of excellent events.
Membership Associate (Part-Time)
Job Description
The Mechanics' Institute seeks a part-time Membership Associate (20 hours, Monday - Friday afternoons) to provide general support to the Development department. Reporting to the Development Director, the Membership Associate helps with administrative tasks and participates in engagement and stewardship activities. The ideal candidate enjoys working with people and has customer service and database experience. Attention to detail, customer service, and organizational skills are critical to this position. This role offers the opportunity to learn about membership and fund development in a collaborative environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain a high level of customer service for all current and prospective members
- Respond to member inquiries via phone, email, and in person
- Process dues and donations and member data utilizing eTapestry and Millennium databases, maintaining high data entry standards
- Create, manage, and maintain member database records
- Produce membership and donation reports for accounting
- Create accurate and timely acknowledgement of all membership payments and donations
- Oversee mailings, including renewal notices and newsletters
- Generate queries and reports from database as needed
- Other duties as assigned
MINIMUM QUALIFICATIONS
- Experience with database management
- Excellent customer service skills -- ability to communicate with members, donors, staff, and the public in a friendly and professional manner by phone, email, and in person
- Strong organizational, problem solving, and time management skills
- Ability to manage multiple projects, set priorities, and meet deadlines; high attention to detail
- Ability to work well independently and as part of a team
- Ability to maintain privacy and confidentiality of sensitive information
- Proficiency with MS Office
- 1+ year of non-profit experience preferred
- Bachelor’s degree or equivalent work experience required
Compensation and Benefits
- This is a part-time non-exempt position
- Salary is commensurate with experience
- Membership to Mechanics’ Institute
To Apply
- Send cover letter and resume to jobs@milibrary.org and include "Membership Associate" in the subject line.
- Hourly rate requirement (a range is fine)
- Position will remain open until filled
- No phone calls please