Desktop Support Specialist / AV Technician
This is a part-time position: (28 hours a week, $16.77/h)
Strong working knowledge of installing, configuring, and troubleshooting personal computers in a managed Windows network environment; Working knowledge of Microsoft Active Directory computer, user, and group administration; Working knowledge of range of microphones; portable sound systems; video projection; flat screen displays; Windows™ and Apple™ operating systems; computer-based presentation programs, such as PowerPoint and Keynote; lighting equipment; staging equipment; safety procedures with regard to handling and storage of audiovisual equipment and electrical loads.
Under the general direction of the Information Technology Director, the Desktop Support Specialist / AV Technician will provide oversight and assistance in planning, implementation, and maintenance of a broad range of services, including but not restricted to:
Provide in-house support services to Mechanics’ Institute employees and members:
- Install, configure, upgrade, and maintain desktops, laptops, networked printers, scanners, video cards, system boards, NICs, Wi-Fi cards, hubs, etc.
- install, configure, upgrade, and maintain Windows operating systems: Windows 7, Windows 10
- install, configure, upgrade, and maintain Windows PC applications: MS Office 2007/2010/2016, Norton Anti-virus, Adobe Creative Suite, etc.
- install CAT 6 cabling; trace and activate network data ports on network switches
- troubleshoot and resolve both hardware- and software-related PC problems, hard disk failures and replacements, hard disk data recovery, memory upgrades, system imaging, security updates and service packs
- support, troubleshoot, maintain and keep supply inventory for all printers, copiers, and fax machines
Provide problem resolution for employees and members:
- respond to telephone, email, or in-person requests for assistance in a courteous and timely manner
- troubleshoot and resolve problems in priority established by supervisor
- research issues and resolve technical problems
- document, track, and monitor the problem to ensure a timely resolution
- perform post-resolution follow-up to help requests; when required, escalate system problem to supervisor
Audiovisual Technician will be responsible for:
- moving, setting up, taking down, operating, and adjusting a broad range of equipment including microphones, portable and installed sound systems, video cameras, displays and projectors, desktop and laptop computers, and other devices
- exhibition related duties which include: installing/removing speakers, display monitors, & cabling in gallery spaces; installing projection and audio in screening room
- returning and storing equipment in assigned locations
- verifying that equipment is in good working order prior to each event
- maintaining communications with event staff and performing related duties as required
- ability to report to work on short notice and to work evening and weekend hours; maximum flexibility is required.
About the Mechanics’ Institute
The Mechanics’ Institute was founded in 1854 and was recently described by the San Francisco Chronicle as a “vibrant cultural oasis”. The Mechanics’ Institute is a literary hub for the Bay Area and a fantastic place to work, serving individuals and families throughout the Bay Area, offering a magnificent library, the oldest chess club in the United States, and a full calendar of excellent events.