Public Services and Communications Librarian
Desktop Support Specialist / AV Technician
Public Services and Communications Librarian (.5 FTE)
The Mechanics' Institute Library and Chess Room seeks a creative, energetic, team player who demonstrates a superior ability to multitask in the public services department of the Library. The description below enumerates the range of duties expected, but above all we are looking for a flexible, service-oriented, friendly, and smart librarian, proud of our profession and wanting to make a difference in our community.
Public Services:
- Provide regularly scheduled professional contact with members at public service desks, including reference and research guidance, instruction in use of the Library online catalog, print and eresources and other technology tools, explanation of policies and procedures, and circulation functions.
- Instruction to individuals and groups in the use of the Library’s print and online collections, computer software, and other resources by direct interaction with members, via the creation of library guides in a variety of formats, and/or teaching classes.
- Create and manage Library displays and exhibits to enhance circulation of library collections.
- Collection development in assigned areas of the Library collection: perform professional duties required to maintain and enhance the collection and promote its use; maintain awareness of current reading trends and local cultural activities.
- Using InDesign and other digital tools, contribute to the Library’s public relations and marketing goals by creating online and print content such as the Quarterly Newsletter, book/film reviews, blogs, news features, bibliographies, etc. for Institute publications.
- Manage book discussion groups including leading some book discussions.
- Perform other library duties as needed.
Qualifications:
- 1-2 years of public service desk reference and research expertise.
- Experience working with an ILS, preferably Millennium.
- Intermediate or higher level skills in standard software packages such as MS Office and InDesign.
- Ability to quickly learn and apply policies and procedures related to assigned work areas.
- Must be able to work Saturdays on a rotating basis and occasional evenings
- Excellent customer service aptitude and the ability to work both collaboratively and independently.
- MLIS/MLS required.
Please send a cover letter, including days of week and times of day of availability to work, resume, and 3 references to Deborah Hunt, Library Director, at dhunt@milibrary.org by August 11.
Desktop Support Specialist / AV Technician
This is a part-time position: (28 hours a week, $16.77/h)
Minimum Qualifications:
Strong working knowledge of installing, configuring, and troubleshooting personal computers in a managed Windows network environment; Working knowledge of Microsoft Active Directory computer, user, and group administration; Working knowledge of range of microphones; portable sound systems; video projection; flat screen displays; Windows™ and Apple™ operating systems; computer-based presentation programs, such as PowerPoint and Keynote; lighting equipment; staging equipment; safety procedures with regard to handling and storage of audiovisual equipment and electrical loads.
Under the general direction of the Information Technology Director, the Desktop Support Specialist / AV Technician will provide oversight and assistance in planning, implementation, and maintenance of a broad range of services, including but not restricted to:
Provide in-house support services to Mechanics’ Institute employees and members:
- Install, configure, upgrade, and maintain desktops, laptops, networked printers, scanners, video cards, system boards, NICs, Wi-Fi cards, hubs, etc.
- install, configure, upgrade, and maintain Windows operating systems: Windows 7, Windows 10
- install, configure, upgrade, and maintain Windows PC applications: MS Office 2007/2010/2016, Norton Anti-virus, Adobe Creative Suite, etc.
- install CAT 6 cabling; trace and activate network data ports on network switches
- troubleshoot and resolve both hardware- and software-related PC problems, hard disk failures and replacements, hard disk data recovery, memory upgrades, system imaging, security updates and service packs
- support, troubleshoot, maintain and keep supply inventory for all printers, copiers, and fax machines
Provide problem resolution for employees and members:
- respond to telephone, email, or in-person requests for assistance in a courteous and timely manner
- troubleshoot and resolve problems in priority established by supervisor
- research issues and resolve technical problems
- document, track, and monitor the problem to ensure a timely resolution
- perform post-resolution follow-up to help requests; when required, escalate system problem to supervisor
Audiovisual Technician will be responsible for:
- moving, setting up, taking down, operating, and adjusting a broad range of equipment including microphones, portable and installed sound systems, video cameras, displays and projectors, desktop and laptop computers, and other devices
- exhibition related duties which include: installing/removing speakers, display monitors, & cabling in gallery spaces; installing projection and audio in screening room
- returning and storing equipment in assigned locations
- verifying that equipment is in good working order prior to each event
- maintaining communications with event staff and performing related duties as required
- ability to report to work on short notice and to work evening and weekend hours; maximum flexibility is required.
About the Mechanics’ Institute
The Mechanics’ Institute was founded in 1854 and was recently described by the San Francisco Chronicle as a “vibrant cultural oasis”. The Mechanics’ Institute is a literary hub for the Bay Area and a fantastic place to work, serving individuals and families throughout the Bay Area, offering a magnificent library, the oldest chess club in the United States, and a full calendar of excellent events.