Employment Opportunities | Mechanics' Institute

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Employment Opportunities

Desktop Support Specialist / AV Technician

This is a part-time position: (28 hours a week, $16.77/h)

Minimum Qualifications:

Strong working knowledge of installing, configuring, and troubleshooting personal computers in a managed Windows network environment; Working knowledge of Microsoft Active Directory computer, user, and group administration; Working knowledge of range of microphones; portable sound systems; video projection; flat screen displays; Windows™ and Apple™ operating systems; computer-based presentation programs, such as PowerPoint and Keynote; lighting equipment; staging equipment; safety procedures with regard to handling and storage of audiovisual equipment and electrical loads.

Under the general direction of the Information Technology Director, the Desktop Support Specialist / AV Technician will provide oversight and assistance in planning, implementation, and maintenance of a broad range of services, including but not restricted to:

Provide in-house support services to Mechanics’ Institute employees and members:

  • Install, configure, upgrade, and maintain desktops, laptops, networked printers, scanners, video cards, system boards, NICs, Wi-Fi cards, hubs, etc.
  • install, configure, upgrade, and maintain Windows operating systems: Windows 7, Windows 10
  • install, configure, upgrade, and maintain Windows PC applications: MS Office 2007/2010/2016, Norton Anti-virus, Adobe Creative Suite, etc.
  • install CAT 6 cabling; trace and activate network data ports on network switches
  • troubleshoot and resolve both hardware- and software-related PC problems, hard disk failures and replacements, hard disk data recovery, memory upgrades, system imaging, security updates and service packs
  • support, troubleshoot, maintain and keep supply inventory for all printers, copiers, and fax machines

Provide problem resolution for employees and members:

  • respond to telephone, email, or in-person requests for assistance in a courteous and timely manner
  • troubleshoot and resolve problems in priority established by supervisor
  • research issues and resolve technical problems
  • document, track, and monitor the problem to ensure a timely resolution
  • perform post-resolution follow-up to help requests; when required, escalate system problem to supervisor

Audiovisual Technician will be responsible for:

  • moving, setting up, taking down, operating, and adjusting a broad range of equipment including microphones, portable and installed sound systems, video cameras, displays and projectors, desktop and laptop computers, and other devices
  • exhibition related duties which include: installing/removing speakers, display monitors, & cabling in gallery spaces; installing projection and audio in screening room
  • returning and storing equipment in assigned locations
  • verifying that equipment is in good working order prior to each event
  • maintaining communications with event staff and performing related duties as required
  • ability to report to work on short notice and to work evening and weekend hours; maximum flexibility is required.

 

About the Mechanics’ Institute

Photograph of the staircase at the Mechanics' Institute building

The Mechanics’ Institute was founded in 1854 and was recently described by the San Francisco Chronicle as a “vibrant cultural oasis”. The Mechanics’ Institute is a literary hub for the Bay Area and a fantastic place to work, serving individuals and families throughout the Bay Area, offering a magnificent library, the oldest chess club in the United States, and a full calendar of excellent events.