About the Mechanics’ Institute
The Mechanics' Institute, a 501(c)(3), was founded in 1854 and is one of San Francisco's enduring arts and culture institutions. Described by the San Francisco Chronicle as a "vibrant cultural oasis," the Mechanics' Institute is a literary and cultural hub for the Bay Area. The Mechanics' Institute has nearly 5,000 members, serving individuals and families throughout the Bay Area, offering a magnificent library, the oldest chess club in the United States, and a full calendar of events.
Current Openings:
Library Systems Administrator | Desktop Support Specialist
Library Systems Administrator (Full-Time)
Job Description
The Mechanics’ Institute seeks a full-time Library Systems Administrator. The Library Systems Administrator maintains all of the Institute’s computer information systems and networks, and collaborates with the team responsible for the development, design, installation, maintenance and coordination of computer-based systems across the organization. The ideal candidate will maintain service throughout the Institute including hands-on assistance and desktop support and will also participate in related strategic planning which anticipates the evolving needs of the diverse community of members, staff, and guests to the Institute. The Library Systems Administrator reports to the Operations Director and is part of a small group that works in providing excellence in operations and end user experience. The position requires strong customer service, technology, and organizational skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Supports, administers, and manages basic configuration of existing Institute systems platforms (e.g. Sierra ILS, Drupal-based websites, G Suite, Microsoft Azure, etc.)
- Maintains a high level of customer service with members and staff. Responds to inquiries via phone, email, and in person.
- Oversees and participates in Helpdesk and Communications Support.
- Provides technical support and training to staff who use Institute systems for their day-to-day duties.
- Oversees the management of Windows-based desktop environment and associated networked equipment in offices and public workstations.
- Coordinates with IT staff in managing central services, accounts, and permissions (e.g. Active Directory, Windows network, staff email, and email lists).
- Effectively troubleshoots hardware, software, and network problems and employs appropriate techniques to resolve. Works with IT team and vendors.
- Maintains security for networks and systems.
- Manages and administers local and cloud servers used for file sharing and backup and performs routine back up of essential systems.
- Collaborates on the planning, procurement, testing, and deployment of group desktop infrastructure, hardware, and software.
- Manages website content and usability, email, and other electronic marketing features.
- Maintains documentation of programs, databases, and computer system configurations.
- Establishes and maintains vendor relationships to identify needs and expectations for growth and expansion of services.
- Manages and implements access to electronic collections and products.
- Generates statistical reports of various online services and systems.
- Participates in Institute-wide related projects and committees.
- Performs other related duties as assigned.
MINIMUM QUALIFICATIONS:
- Advanced degree in Library Science or Information Science preferred; and
- 3-5 years of experience in information systems preferably in a library setting; or
- an equivalent combination of education and experience.
- Demonstrated experience administering Linux and Windows operating systems, managing authentication and monitoring for performance and security.
- Experience with configuration and management of cloud services, monitoring and security procedures, as well as backup policies and DNS management.
- Experience configuring, maintaining, supporting, and troubleshooting systems and server environments.
- Keeps current with developing technology, best practices, and emerging trends.
- Experience in web development and basic web design (Drupal, PHP, HTML/CSS, and Javascript).
- Ability to manage multiple projects, set priorities, and meet deadlines.
- High attention to detail.
- Strong organizational, problem solving, and time management skills.
- Ability to work well independently and as part of a team.
Compensation and Benefits
- This is a full-time exempt position
- Salary is commensurate with experience
- Healthcare and other paid benefits
- Membership to Mechanics' Institute
To Apply
- Send cover letter and resume to jobs@milibrary.org and include “Library Systems Administrator” in the subject line
- Desired Salary (a range is fine)
- Position will remain open until filled
- No phone calls please
Desktop Support Specialist (Part-Time)
Job Description
The Mechanics’ Institute seeks a Desktop Support Specialist (PT). The ideal candidate is responsible for providing customer service, technical assistance, and general support related to computer systems, hardware, and/or software, and peripherals. Reporting to the Operations Director, the Specialist is part of a small group that works in providing excellence in operations and end user experience. The position requires strong customer service, technology, and organizational skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Supports use of Windows-based desktop environment and associated networked equipment in offices and public workstations.
- Provides technical support and training to staff and members who use Institute systems for their day-to-day activities.
- Responsible for the maintenance, configuring, installation, and deployment of desktop infrastructure, hardware, and software.
- Provides helpdesk and communications support. Maintains a high level of customer service with members and staff. Responds to inquiries via phone, email, and in person.
- Troubleshoots and resolves hardware and software related issues, hard disk failures, data recovery, security updates, and other technology related services.
- Coordinates with IT staff in managing central services, accounts, and permissions (e.g. Active Directory, Windows network, staff email, and email lists).
- Administers local and cloud servers used for file sharing. Performs routine back up of essential systems.
- Assists in the documentation of programs, databases, and computer system configurations.
- Assists with AV services and event programming as needed.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
- Strong working knowledge of installing, configuring, and troubleshooting computer systems and applications.
- Experience working with different operating systems including Windows and Mac OS.
- Working knowledge of Microsoft Active Directory and group administration.
- Experience with management and troubleshooting of servers and cloud services, monitoring and security procedures, instituting backup policies, and DNS management.
- Keeps current with developing technology, best practices, and emerging trends.
- Excellent customer service skills – ability to communicate with staff, guests, and members in a friendly and professional manner by phone, email, and in person.
- Ability to manage multiple projects, set priorities, and meet deadlines. High attention to detail.
- Strong organizational, problem solving, and time management skills.
- Ability to work well independently and as part of a team.
Compensation and Benefits
- This is a part-time non-exempt position
- Salary is commensurate with experience
- Membership to Mechanics’ Institute
To Apply
- Send cover letter and resume to jobs@milibrary.org and include “Desktop Support Specialist” in the subject line
- Hourly rate requirement (a range is fine)
- Position will remain open until filled
- No phone calls please
Mechanics' Institute promotes a culture of inclusion and seeks talented staff from diverse backgrounds. The Institute does not discriminate on the basis of race, ethnicity, color, sex (including the actual gender or perception of sex identity, appearance or behavior), sexual orientation, religion, national origin, age, disability, veteran status, or any other characteristics legally protected by federal, state, or local laws and regulations.