Desktop Support Specialist/AV Technician
About the Mechanics’ Institute
The Mechanics’ Institute was founded in 1854 and was recently described by the San Francisco Chronicle as a “vibrant cultural oasis”. The Mechanics’ Institute is a literary hub for the Bay Area and a fantastic place to work, serving individuals and families throughout the Bay Area, offering a magnificent library, the oldest chess club in the United States, and a full calendar of excellent events.
Desktop Support Specialist/AV Technician, PT
Job Description
The Mechanics’ Institute seeks a Desktop Support Specialist/AV Technician to provide general support to the IT department. Reporting to the Information Technology Director, the ideal candidate enjoys working with people and has customer service and a strong working knowledge of Windows based systems. Attention to detail and organizational skills are critical to this position. This role offers the opportunity to learn about IT services and event production in a collaborative environment.
Minimum Qualifications:
Strong working knowledge of installing, configuring, and troubleshooting personal computers in a managed Windows network environment; Working knowledge of Microsoft Active Directory computer, user, and group administration; Working knowledge of range of microphones; portable sound systems; video projection; flat screen displays; Windows™ and Apple™ operating systems; computer-based presentation programs, such as PowerPoint and Keynote; lighting equipment; staging equipment; safety procedures with regard to handling and storage of audiovisual equipment and electrical loads.
Under the general direction of the Information Technology Director, the Desktop Support Specialist / AV Technician will provide oversight and assistance in planning, implementation, and maintenance of a broad range of services, including but not restricted to:
Provide in-house support services to Mechanics’ Institute employees and members:
- Install, configure, upgrade, and maintain desktops, laptops, networked printers, scanners, video cards, system boards, NICs, Wi-Fi cards, hubs, etc.
- install, configure, upgrade, and maintain Windows operating systems: Windows 7, Windows 10
- install, configure, upgrade, and maintain Windows PC applications: MS Office 2007/2010/2016, Norton Anti-virus, Adobe Creative Suite, etc.
- install CAT 6 cabling; trace and activate network data ports on network switches
- troubleshoot and resolve both hardware- and software-related PC problems, hard disk failures and replacements, hard disk data recovery, memory upgrades, system imaging, security updates and service packs
- support, troubleshoot, maintain and keep supply inventory for all printers, copiers, and fax machines
Provide problem resolution for employees and members:
- respond to telephone, email, or in-person requests for assistance in a courteous and timely manner
- troubleshoot and resolve problems in priority established by supervisor
- research issues and resolve technical problems
- document, track, and monitor the problem to ensure a timely resolution
- perform post-resolution follow-up to help requests; when required, escalate system problem to supervisor
Audio-visual portion of responsibilities will include:
- moving, setting up, taking down, operating, and adjusting a broad range of equipment including microphones, portable and installed sound systems, video cameras, displays and projectors, desktop and laptop computers, and other devices
- exhibition related duties which include: installing/removing speakers, display monitors, & cabling in gallery spaces; installing projection and audio in screening room
- returning and storing equipment in assigned locations
- verifying that equipment is in good working order prior to each event
- maintaining communications with event staff and performing related duties as required
- ability to report to work on short notice and to work evening and weekend hours; maximum flexibility is required
MINIMUM QUALIFICATIONS:
- Experience in a computer support role with knowledge of computing hardware, software, voice/data cabling, and/or desktop implementation/support
- Strong knowledge of the Windows desktop operating system environment (Windows 7/10) as well as PC applications such as Word and Excel
- Familiarity with Audio Visual equipment, Wireless networks and printers
- Ability to manage multiple projects, set priorities, and meet deadlines
- High attention to detail
- Ability to work well independently and as part of a team
Compensation and Benefits
- This is a part-time, 28 hour a week position
- Salary is $20/hour (28 hours/week)
- Membership in the Mechanics’ Institute
To Apply
- Send cover letter and resume to jobs@milibrary.org and include “Desktop Support Specialist/AV Technician” in the subject line
- Position will remain open until filled
- No phone calls please
Development Associate
Job Description
The Mechanics’ Institute seeks a part-time Development Associate (20 hours per week) to help in fundraising activities. Reporting to the Development Director, the Development Associate is responsible for assisting with fundraising campaigns, database management, donor stewardship activities, grant writing, events, and administrative support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Fundraising Campaigns
- Perform prospective major donor and planned giving donor research
- Assist with donor stewardship activities, including the implementation of donor benefits and coordinating thank you cards
- Coordinate logistics to produce and send appeal mailings
Database
- Manage gift entry and donor acknowledgement process- maintaining high standards and Provide accurate and timely acknowledgement of all donations
- Generate queries and reports as needed. Produce donor recognition lists for newsletters and the annual report, daily gift reports for the accounting department, and major gift reports for leadership.
- Manage and maintain donor database records. Support Development Director with ensuring database integrity through periodic audits of data.
Grant writing
- Conduct research on foundation and public grant opportunities
- Assist with writing, editing, and submitting grant proposals, letters of inquiry, and reports as needed
Events
- Assist with donor events including overseeing invitation design and mailing, registration and attendance records, set up, and follow up actions (1-2 per year)
Administrative
- Coordinate logistical support for development committee meetings, including scheduling, developing agendas and reports, taking RSVPs
- Create content for quarterly newsletter as needed
- Provide administrative support to the Director of Development as needed
- Other duties as assigned
MINIMUM QUALIFICATIONS:
- 2+ years of development experience
- Excellent research, organizational, and verbal and written communication skills
- Proficiency with MS Office
- Ability to maintain privacy and confidentiality of sensitive information
- Experience with data entry and fundraising database software
- Strong problem solving and time management skills
- Ability to work well independently and as part of a team
- Excellent interpersonal skills – ability to communicate with members, donors, staff, and the public in a friendly and professional manner by phone, email, and in person
- Availability to work occasional evenings for events
- Ability to manage multiple projects, set priorities, and meet deadlines.
- High attention to detail
- Bachelor’s degree required
Compensation and Benefits
- This is a part-time, non-exempt position
- Salary is commensurate with experience
- Membership to Mechanics’ Institute
To Apply
- Send cover letter and resume to jobs@milibrary.org and include “Development Associate” in the subject line
- Hourly rate requirement (a range is fine)
- Position will remain open until filled
- No phone calls please